We believe in providing business in “good faith” and “fair play” and are happy to work with you if you are not totally satisfied with your product.  Change of mind is not a valid reason for refund.

  • Faulty product
  • Product damaged during delivery

Please take an image of your product and forward it to info@lensball.com.au

Please note Australian Consumer Law Refunds and Returns Policy.

We will assess your claim and offer you a replacement or a refund.

Our refund policy expires after 14 days from date of purchase.

Once we have come to an agreement, if a refund is approved, you will be asked to ship your product back to an address provided by email in the same condition that you received it. You will be responsible for the return shipping costs.

If you have a query your first response is by email please.

Thank you

lens ball australia