Overview
We believe in providing business in “good faith” and “fair play” and are happy to work with you if you the products is not working as expected or faulty. Change of mind is not a valid reason for refund.
If you have a faulty product or a product damaged during delivery please contact us as soon as possible and take a photo of the issue so we can inspect it.
Several types of goods are exempt from being returned at any stage including: Gift Cards
To complete a warranty replacement or your return, we require a receipt or proof of purchase.
We do not offer replacements for lensballs that are damaged during normal use – ie dropped whilst taking photos. Once your lensball arrives intact our replacement obligation is complete.
What If My Lensball Arrives Damaged?
Please take an image of your product and forward it to us using our contact form. We will assess your claim and offer you a replacement or a refund.
Refunds and Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment
Shipping returns
To return your product, you should mail your product to: Pixel One, Suite 1, 64 Alexander St, Crows Nest, NSW 2065. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.